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Shipping & Returns Policy

SHIPPING POLICY

We ship to all Canadian provinces. Canada Post does not deliver to Post Office Boxes, but if you’d like to ship to a PO Box, our customer care team will be able to accommodate if you call to place your order.

Orders will usually ship within 2-3 business days. Orders placed on Friday, Saturday, Sunday, and Holidays are not processed until the following business day.

An automated e-mail will be sent when your order is shipped and your funds are captured. If we do not have a product in stock, you will receive an email with any backorder or cancellation information.

STANDARD SHIPPING

FREE Standard Shipping on orders of $100 or more.

$8.00 Standard Shipping on orders less than $100

Standard (Ground) shipping via Canada Post is the current shipping service. Actual shipping time is 3-8 business days.

Saturday delivery is not available.

RETURN POLICY

We gladly accept returns of unworn, undamaged, or defective merchandise purchased online or by phone for full refund or exchange within 30 days of the original purchase. Footwear should be tested and tried on carpeted surfaces only. The shoes must not show any visible signs of wear and should be returned in the original packaging. Final sale items may not be returned or exchanged.

Start a Return or Exchange: Click here to start a return or exchange using our easy-to-use self-service portal. If you have any questions, please feel free to reach out to our customer care team.

We offer free Canada Post returns for orders including regularly priced merchandise. If your order only includes sale products marked down on-site, a flat $5 fee will be deducted from your refund.

You are also welcome to ship your merchandise to our returns department using your own method. For your protection, we recommend obtaining a tracking number and/or insurance from the Post Office, UPS, or whatever means you choose to return your merchandise.

Return to the address below:

Florsheim
Attention Internet Sales
8205 Montreal-Toronto Blvd
Suite 100
Montreal-Ouest, QC H4X 1N1

Please Note: Our company is committed to utilizing sustainable packaging materials, which is why your order may have arrived shrink wrapped, rather than in a traditional cardboard box. If you need to place an exchange or return, we kindly ask that you find a larger box or plastic bag to ship your shoe box(es) back to our warehouse. Unfortunately, if our shoe boxes are simply taped shut and shipped, we end up needing to re-box the damaged shipment, lessening the efficacy of our sustainability efforts. We appreciate your help!

REFUNDS

Refunds will be made in the form of the original payment. Funds will be returned to your credit card or PayPal account (upon receipt of the items) for its original purchase price. Shipping charges are not refundable. Please allow 8-10 business days.

If you meet the return policy requirements, you will then be credited the purchase price of the shoes. You will receive an email to confirm your refund.

EXCHANGE POLICY

You have 30 days from the date of purchase to exchange any unworn items purchased from our website. We will provide FREE outbound shipping for the new item(s). Final sale items may not be returned or exchanged.

Start a Return or Exchange: Click here to start a return or exchange using our easy-to-use self-service portal. If you have any questions, please feel free to reach out to our customer care team.

Our portal offers two exchange options:

Easy Exchange – You’d like to exchange an item you bought for a new size, width or color.

Personalized Exchange – You’d like to exchange an item you bought for a different style or item.

A customer service representative will reach out with any questions about your request (ex. there’s a price difference between the item being exchanged and the requested new item).

Please allow 14 business days for your exchange to arrive to our warehouse, and the exchange item to depart our Montreal facility. You will receive a confirmation email when the exchange item leaves our warehouse with tracking information.

Please note that we do not accept exchanges of items purchased from third-party retailers (e.g., Amazon, Macy’s, Belk, etc.). We recommend getting in touch with any third-party retailer directly for information on their exchange policies.

No refunds or adjustments will be made for any original shipping and/or handling charges.

If you’ve received a defective item, please contact our customer service team directly.

GIFTS

Requests to exchange merchandise received as a gift will be granted store credit. Please contact a member of our Customer Care team to begin the process.

CONTACT US

If further assistance is needed or if you have questions please contact our customer service department by phone at (800) 363-5762 or (514) 364-5444 or e-mail: info@florsheimshoes.ca.

Free Shipping & Easy Returns* | *Exclusions Apply | More Details