Skip to main content
NOW SHIPPING WITH CANPAR!
Need Help? Need Help?

faq

Contact Florsheim

How do I contact a representative on the Florsheim Care team?

What are your customer service hours of operation?

Product Questions

How do I care for Florsheim shoes?

Do you offer extended sizing?

Size Scale: What do width letters mean?

I ordered a 3E width and received a W width.

Are your shoes “Airport Friendly”?

Tell me more about your work/safety boots.

What shoe care products should I have on hand?

What can I do to extend the life of my shoes?

How long does it take for a shoe to dry after cleaning?

How do you recommend cleaning suede/nubuck shoes?

How do I clean and polish leather shoes?

How do I clean knit shoes?

How do I clean canvas or mesh shoes?

Can I put my shoes in the washing machine?

What is the best way to clean white shoes?

Placing an Order

I do not see my discount or promo code?

Can I place an order over the telephone?

What if I want to cancel my order?

What is the status of my order?

Is it safe to use my credit card on your site?

Can I order a gift card?

What form of payments are accepted?

What is Final Sale?

What if my promotion code isn’t working?

Can I use more than one promotion code on an order?

What if I live outside of Canada and want to place an order?

What is the Florsheim Guarantee?

Where is the closest store that carries Florsheim products?

Shipping

What is your Shipping Policy?

Is it possible to overnight a shipment?

Can I ship to a different address other than my billing address?

When is my order coming?

Returns / Exchanges

What is your return policy?

How do I conduct a return or exchange?

Can I request an exchange for something different than my original purchase?

What if I received merchandise that is defective or incorrect?

How long does it take to process the return and receive my refund?

How long until I receive my exchanged item?

How do I return a gift?

Do you offer price adjustments?

Account, Catalog & Emails

How do I subscribe to your email list?

How do I unsubscribe from your email list?

How can I receive a catalog?

I forgot my account password. Now what?

How do I change my account password?

How do I create an account?

Florsheim Rewards Program

How do I join?

How do I earn Rewards Points?

How can I use Reward Credit?

How can I see my Rewards Points or Reward Credit balance?

Is there a limit on how many Rewards Points I can earn?

When will my earned Reward Points be reflected in my account?

Do my Rewards Points or Reward Credit expire?

What happens to my Rewards Points if I return or exchange items?

I have multiple Florsheim accounts under different email addresses, how do I combine them?

Wholesale

I own a shoe store. How do I open an account with Florsheim shoes?

Florsheim Sustainability / ESG

What is Florsheim’s approach to Environmental, Social & Governance (ESG)?

Where are your products manufactured? What about the materials that you use in your footwear and are any environmentally preferred?

Does Florsheim have a social compliance program and manufacturing code of conduct? What are you doing to ensure worker health and safety?

What is Florsheim doing to lessen its impact on the environment? Are you measuring and offsetting your greenhouse gas emissions?

What is Florsheim doing to support its local community? Do your employees volunteer in the community?

What is Florsheim doing to support diversity, equity and inclusion?

Does Florsheim have a chemical policy or restricted substances list (RSL)?

How are you educating and helping consumers extend the life of your products, e.g., care & use instructions?

Gift Cards

How do your gift cards work?

How can I redeem my Florsheim gift card?

How do I send a digital gift card to someone else?

Can a gift card be used on international orders?

Can I reload my Florsheim gift card?

Can I purchase a physical gift card?

Are there shipping charges on physical gift cards?

Can I check my gift card balance?

Free Shipping & Easy Returns* | *Exclusions Apply | More Details

YOUR COOKIES SETTINGS

Florsheim asks you to accept cookies for performance, social media and advertising purposes. Social media and advertising cookies of third parties are used to offer you social media functionalities and personalized ads. To get more information about these cookies and the processing of your personal data, check our Privacy Policy. Do you accept these cookies and the processing of personal data involved?
These cookies are required for browsing and basic site functionality and are therefore always enabled. These include cookies that allow you to be remembered as you explore the site within a single session or, if you request, from session to session. They help make the shopping cart and check out process possible as well as assist in security issues and conforming to current regulations.
Social media cookies offer the possibility to connect you to your social networks and share content from our website through social media. Targeting and Advertising cookies (of third parties) collect information to help better tailor advertising to your interests. In some cases, these cookies involve the processing of your personal data. For more information about this processing of personal data, check our Privacy & Cookie Policy. De-selecting these cookies may result in seeing advertising that is not as relevant to you or you not being able to link effectively with Facebook or other social networks and/or not allowing you to share content on social media.
You can always change your preference by visiting the “Privacy Preference Center". View Privacy Policy for full details.