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faq

Affiliate

How can I become an affiliate for Florsheim?

International

Refused Orders or Incorrect addresses


What if I live outside of Canada and want to place an order?

Merchandise

How can I receive a catalog?

Footwear Constructions


I own a Shoe Store. How do I open an account with Florsheim shoes?


What is the Florsheim guarantee?


Are your shoes Airport Friendly?


Where is the closest store that carries Florsheim products?

Order

Do you ship to PO boxes?


I'd like to speak to a Florsheim representative.


Is it possible to overnight a shipment?


May I place an order over the telephone?


May I ship to a different address than my billing address?


What if I want to cancel my order?


What is the status of my order?

Payments

Is it safe to use my credit card on your site?


May I order a Gift Card?


What form of payments are accepted?

Return Policy

How do I return or exchange items purchased online?


What if I received merchandise that is defective or incorrect?

Shipping Policy

What is your Shipping Policy?

Size Scale

Size Scale- What do those letters mean?

Tracking

How do I track an order that I placed on your website?